Reliability engineering for hiring systems.
DevOps teams have SLOs, error budgets, and incident response playbooks. Recruiting teams have weekly status calls. Majhi OS closes that gap — bringing operational reliability infrastructure to every active mandate.
The Concept
What 'reliable' means in a hiring system.
A reliable hiring system is one where: shortlists are submitted within SLO, pipeline stages never deplete below minimum depth, outreach never goes unmonitored, and SLA breaches trigger automatic recovery — not manual escalation.
Majhi OS defines and enforces these thresholds across every active mandate simultaneously.
Mandate SLOs
Shortlist submitted within 14 days of intake. Offer extended within 7 days of final-round feedback. Close within 50 days of mandate start. These aren't targets — they're monitored thresholds with automatic recovery triggers.
Pipeline Health Guarantees
Minimum viable candidates in each stage at all times. Stage depletion is flagged 5 days before it causes a delay — giving the sourcing agent time to replenish before the pipeline gaps.
Recovery Time Objectives
When a mandate breaches a health threshold, the Recovery Engine executes within hours — not days. RTO for mandate health recovery: under 24 hours from breach detection to recovery action initiation.
The SLO Framework
Six SLOs. Monitored continuously.
Each Majhi OS SLO maps directly to a mandate health dimension. All six are monitored in real time. Any breach triggers the appropriate automated response before it compounds.
Mandate Response SLO
Shortlist submitted within 14 days. Breach at day 10 triggers an internal review flag. Breach at day 14 triggers escalation sequence to leadership.
Candidate Engagement SLO
Reply rate must stay above 25% on active sequences. Breach triggers outreach pivot — copy adjustment, channel shift, or timing modification — within 48 hours.
Close Velocity SLO
Offer accepted within 7 days of final-round feedback. Breach triggers close sequence activation with calibrated urgency approach specific to the candidate's signals.
Recruiter Load SLO
Max 4 active VP-level mandates per recruiter before capacity flag. Breach triggers workload review and reassignment recommendation before quality degrades.
Shortlist Quality SLO
Hiring manager approval rate stays above 70% per recruiter. Below-threshold patterns trigger evidence dossier review and QMS gate recalibration.
Pipeline Depth SLO
Minimum viable candidates in each stage at all times. Stage depletion flagged 5 days before it would cause a mandate delay. Sourcing agent re-prioritised automatically on flag.
Related Reading
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See Majhi OS on your actual mandate.
In 45 minutes, we map your hiring system's operational gaps — using your live mandate as working context, not a generic demo.
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